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How to Book

Booking Guide

Everything you need to know before, during, and after your Vuracia transfer — from first contact to final drop-off.

Booking a departure pickup

1

Send your booking request

Use the form on our homepage, email us at [email protected], or call +1 (416) 555-0178. Include your full name, pickup address, destination airport and terminal, flight number, and departure time. The more detail you provide, the faster we confirm.

2

Receive your confirmation

We confirm availability and your fixed fare within 2 hours. You receive a booking reference, your driver's name, and their vehicle plate number. No payment is required at booking — we invoice after the trip.

3

Day of: driver arrival

You receive an SMS when your driver departs to your pickup location, and again when they are 5 minutes away. The driver will be at your door — you do not need to go looking for the vehicle.

4

At the airport

Your driver will drop you at the correct departure level for your terminal. They will assist with luggage from the vehicle to the kerb. Once you are through the doors, they are done.

5

Payment

We send an invoice by email after the trip. Payment is by e-transfer, credit card, or — for corporate accounts — monthly invoice. No gratuity is expected, though always appreciated.

Booking an arrival pickup

1

Book with your flight details

Provide your flight number and scheduled arrival time. We link your booking to live flight data and track it from the moment we confirm. You don't need to notify us of delays — we already know.

2

What to expect at arrivals

Your driver will be in the arrivals hall with a name board (included at no charge). They'll be there before you exit customs. Up to 60 minutes of free waiting time from your scheduled landing is included.

3

If your flight is significantly delayed

For delays beyond 60 minutes from the original landing time, we will contact you to confirm the new schedule and reassign the driver if needed. You will never arrive to find no one waiting.

4

To your destination

From the terminal to your hotel, home, or office — your driver knows the route and any preferred drop-off points if provided in advance. No need to give directions in the vehicle.

Cancellation and changes

Cancellation

  • Cancelled more than 24 hours before pickup — no charge
  • Cancelled 6–24 hours before pickup — 25% of fare retained
  • Cancelled less than 6 hours before, or no-show — full fare applies
  • Flight cancellations: notify us as soon as you know and we waive the late cancellation fee

Changes to your booking

  • Pickup time or address changes: contact us as early as possible
  • Changes within 2 hours of pickup are subject to availability and may not always be possible
  • Adding passengers or upgrading vehicle: we accommodate subject to fleet availability
  • Route changes en route: possible at driver's discretion and may incur additional fare