Frequently Asked Questions

We recommend booking at least 24 hours ahead for standard transfers, and 48 hours for group bookings or long-distance intercity runs. That said, we frequently accommodate same-day requests when vehicles are available — call us directly for urgent bookings.

No app required. Use the request form on our homepage, email us at [email protected], or call +1 (416) 555-0178. We confirm all bookings by email with your fare, driver details, and vehicle plate number.

Yes. Include both legs in your booking request — outbound and return details, including your inbound flight number if applicable. We quote both legs together and can often offer a small discount for same-trip returns.

Full name, pickup address, destination, date and time, number of passengers, and for airport bookings — your flight number and terminal. A contact phone number for your driver to use on the day is also helpful.

We have active operations in Toronto, Ottawa, Montréal, Vancouver, Calgary, and Edmonton. We also serve surrounding areas and intercity routes. For anything not on our routes page, contact us — we quote custom routes within 4 hours.

We track your flight from the moment we confirm your booking. If it's delayed, we adjust your driver's dispatch time automatically. For arrivals, up to 60 minutes of free wait time is included from your original landing time. You don't need to contact us — we're already watching.

Your driver will be in the arrivals hall with a name board showing your name. You'll also receive their name, photo, and vehicle plate in your confirmation email. If you can't locate them within 5 minutes of exiting customs, call the number on your confirmation.

Call us as early as possible. Changes within 2 hours of scheduled pickup are subject to what's feasible given your driver's position. We'll always try to accommodate, and in most cases we can adjust within the same hour.

Executive sedans comfortably fit 2–3 standard suitcases plus carry-on bags. SUVs fit 4–5 large suitcases. For larger luggage loads, we'll recommend the right vehicle size at booking. Let us know if you have oversized items such as sports equipment or musical instruments.

Planned stops — such as picking up a second passenger, a fuel stop on long runs, or a brief errand — can be included at booking. Unplanned stops en route are at the driver's discretion and may affect timing on time-sensitive trips.

All fares are fixed and confirmed at booking. There is no surge pricing and no fare changes once confirmed, regardless of traffic conditions or flight delays within the standard wait time included in your booking.

We invoice after the trip by email. Payment is accepted by Interac e-transfer, Visa, Mastercard, or American Express. Corporate accounts are invoiced monthly. We do not accept cash payment to drivers.

Free cancellation more than 24 hours before pickup. 25% of the fare is retained for cancellations 6–24 hours before pickup. Full fare applies for cancellations under 6 hours or no-shows. Flight cancellations are treated differently — contact us and we waive the late fee.

All drivers hold valid provincial commercial driving licences and are covered by commercial passenger vehicle insurance. Vuracia carries liability coverage exceeding the provincial minimums in every province we operate in.

We provide transfer to and from all major Canada–US border crossings listed on our border crossings page. We do not operate as a US ground transport provider — our service begins and ends in Canada, with the border crossing included in the route.

No gratuity is included in or expected with our fares. Drivers are compensated at professional rates. If you'd like to tip for exceptional service, that is entirely at your discretion and goes directly to your driver.