Privacy Policy

1. About This Policy

This Privacy Policy applies to Vuracia ("we", "us", "our"), a premium ground transport service operating across Canada. It governs all personal information collected through our website at vuracia.com, through email and phone communication, and in connection with the provision of transfer services.

We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation, and the principles of the EU General Data Protection Regulation (GDPR) where applicable to individuals in the European Economic Area.

By using our website or engaging our services, you acknowledge that your information will be handled in accordance with this policy.

2. Information We Collect

We collect personal information that is necessary to provide and improve our transfer services. The categories of information we collect include:

1. Identity information: Full name, as provided at the time of booking.
2. Contact information: Email address and telephone number.
3. Travel information: Pickup and drop-off addresses, flight numbers, travel dates and times, number of passengers, and any specific requirements disclosed at booking.
4. Payment information: We do not store payment card data. Payments are processed through secure third-party providers who handle all card data. We retain invoice records and payment confirmation references.
5. Corporate account information: Company name, billing address for invoicing, account holder contact details, and trip history for reporting purposes.
6. Technical information: IP address, browser type, pages visited, and session duration, collected through standard server logs and cookies when you visit vuracia.com.
7. Communications: Records of email and phone correspondence relating to bookings, enquiries, or complaints.

3. How We Use Your Information

We use personal information for the following purposes:

1. To confirm, dispatch, and fulfil your transfer booking.
2. To communicate with you about your booking — confirmations, driver details, schedule changes, and post-trip invoices.
3. To manage corporate accounts, including monthly billing and trip reporting.
4. To track flights in connection with airport transfer bookings.
5. To improve our service quality and vehicle routing.
6. To comply with legal obligations, including tax records and regulatory requirements applicable to commercial passenger transport.
7. To respond to complaints or disputes.

We do not use your personal information for marketing purposes without your explicit consent. We do not sell, rent, or share your information with third parties for their own marketing purposes under any circumstances.

4. Legal Basis for Processing

Where GDPR applies, our legal bases for processing personal data are as follows:

1. Contract performance: Processing necessary to fulfil a booking or service agreement you have entered into with us.
2. Legitimate interests: Processing necessary for our legitimate business interests, such as improving our service and maintaining booking records, provided those interests are not overridden by your rights.
3. Legal obligation: Processing required to comply with applicable laws, including tax and transport regulation.
4. Consent: For cookie-based analytics, where consent is collected through our cookie banner.

5. Cookies

Our website uses cookies — small text files stored on your device — for the following purposes:

1. Essential cookies: Required for the website to function correctly, including remembering your cookie consent preference. These cannot be disabled.
2. Analytics cookies: Used to understand how visitors interact with our website. Only set if you accept cookies via our consent banner.

You can manage or withdraw your cookie consent at any time by clearing your browser's local storage or adjusting your browser's privacy settings. The following cookies may be set:

Cookie name	Purpose	Duration
cookieConsent	Stores your cookie consent preference (accepted / rejected)	Until cleared

6. Data Sharing and Third Parties

We share personal information only in the following limited circumstances:

1. Drivers: We share your name, pickup location, destination, and contact number with the driver assigned to your booking. Drivers are contractually required to handle this information confidentially and not to use it for any purpose beyond the specific transfer.
2. Payment processors: We use third-party payment services to process credit card and e-transfer payments. These processors operate under their own privacy policies and are not permitted to use your data for purposes other than payment processing.
3. Legal requirements: We may disclose personal information if required to do so by law, court order, or government authority, or to protect the safety of our drivers or clients.

We do not use third-party advertising networks and do not share data with social media platforms.

7. Data Retention

We retain personal information for the following periods:

1. Booking and trip records: 7 years, in accordance with Canadian tax record requirements.
2. Corporate account records: Duration of the account relationship plus 7 years.
3. Enquiry and communication records: 2 years from the date of last contact.
4. Website access logs: 12 months.

After the applicable retention period, information is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

1. Access: You may request a copy of the personal information we hold about you.
2. Correction: You may request that we correct inaccurate or incomplete information.
3. Deletion: You may request deletion of your personal information, subject to our legal retention obligations.
4. Portability: Where technically feasible, you may request your information in a structured, machine-readable format.
5. Objection: You may object to processing based on legitimate interests, including profiling.
6. Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may ask you to verify your identity before fulfilling a request.

9. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted email communications for sensitive booking data, access controls limiting who within our organisation can view personal information, and secure disposal of records at the end of retention periods.

No method of transmission over the internet is completely secure. If you have concerns about the security of information you have provided, contact us promptly.

10. International Transfers

Our operations are based in Canada. If you are located outside Canada, your information may be transferred to and processed in Canada. Where we transfer data internationally, we ensure appropriate safeguards are in place consistent with applicable law.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised date. For significant changes, we will notify corporate account holders by email.

13. Contact and Complaints

For privacy-related questions or to exercise your rights, contact us at [email protected] or by calling +1 (416) 555-0178.

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or with the relevant supervisory authority in your jurisdiction if you are located in the EEA.